Cultural Competency

Title: National Center for Cultural Competence
Description: The mission of the National Center for Cultural Competence (NCCC) is to increase the capacity of health and mental health programs to design, implement, and evaluate culturally and linguistically competent service delivery systems.

Title: Diversifying the Volunteer Base: Latinos and Volunteerism
Description: This article, from the Journal of Extension, describes the methods and findings of a study on Latino volunteerism. The article details strategies for recruitment and supporting participation of Latinos in volunteer activities. The Journal of Extension is the official refereed journal of the U.S. Cooperative Extension System.
Source: EST

Title: Cultural Competency Webcasts
Description: The Independent Living Research Utilization (ILRU) offers Webcasts on a variety of topics. Past Webcasts have focused on cultural competency, including:
  • Disability Culture and Awareness (October 9, 2007)
  • Services for People of Minority Cultures-Part I (October 19, 2007)
  • Services for People of Minority Cultures-Part II (November 2, 2007)

Click on the above link to search for these and other webcasts. Please contact Peggy Stevenson ( if you need help locating these resources.
Source: EST

Title: Limited English Proficiency Resource Document: Tips and Tools from the Field
Description: The U.S. Department of Justice (DOJ), Civil Rights Division publishes a Limited English Proficiency (LEP) Resource Document. The first chapter--General Tips and Tools--provides readers with a survey of strategies to deliver services to LEP community members.

In reviewing the strategies that organizations used, the DOJ found similarities cutting across disciplines and professions. One of the most important steps for effective communication is to set a policy and create a plan for communicating with LEP individuals that includes a number of these common strategies. They are outlined in this chapter and are divided into five basic steps.

While this document focuses on various types of DOJ recipients, the strategies outlined in this General Chapter should be helpful to a wide variety of other organizations as well.
Source: EST

Title: LEP: A Federal Interagency Web site
Description: promotes a positive and cooperative understanding of the importance of language access to federally conducted and federally assisted programs. This Web site supports fair, reasoned and consistent implementation of Executive Order 13166, Title VI of the Civil Rights Act of1964, and the Title VI regulations regarding language access. This site also acts as a clearinghouse, providing and linking to information, tools, and technical assistance regarding limited English proficiency and language services for federal agencies, recipients of federal funds, users of federal programs and federally assisted programs, and other stakeholders.

Resources include:
- Limited English Proficiency: What Federal Agencies and Federally Assisted Programs Should Know About Providing Services to LEP Individuals
- Top Tips from Responses to the Survey of Language Access Strategies used by Federal Government Agencies
- Emergency Preparedness
- Health
- Employment
- Nutrition
- Transportation
- National Origin Discrimination (Fact sheets available in 10 languages)
- Language Identification Cards
- Voting Rights
- Limited English Proficiency Video
Source: EST